Senstar Symphony Support Lifecycle

Senstar products are accompanied by varying levels of support, depending on the version’s current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.

Product Support Lifecycle Dates

StatusGeneral AvailabilityLimited SupportEnd-of-Life
Senstar Symphony 8.7Generally AvailableMay 14, 2024TBDTBD
Senstar Symphony 8.6Generally AvailableOctober 31, 2023May 14, 2025May 14, 2026
Senstar Symphony 8.5Generally AvailableMarch 28, 2023October 31, 2024October 31, 2025
Senstar Symphony 8.4Limited SupportNovember 29, 2022March 28, 2024March 28, 2025
Senstar Symphony 8.3Limited SupportOctober 4, 2022November 29, 2023November 29, 2024
Senstar Symphony 8.2Limited SupportAugust 24, 2022October 4, 2023October 4, 2024
Senstar Symphony 8.1Limited SupportApril 26, 2022August 24, 2023August 24, 2024
Senstar Symphony 8.0End-of-LifeDecember 1, 2021April 26, 2023April 26, 2024
Senstar Symphony 7.6End-of-LifeFebruary 24, 2021December 1, 2022December 1, 2026*
Senstar Symphony 7.5End-of-LifeNovember 17, 2020February 24, 2022February 24, 2023
Senstar Symphony 7.4End-of-LifeAugust 11, 2020November 17, 2021November 17, 2022
Senstar Symphony 7.3End-of-LifeNovember 11, 2019August 11, 2021August 11, 2022
Senstar Symphony 7.2End-of-LifeFebruary 21, 2019October 21, 2020October 21, 2021
Senstar Symphony 7.1End-of-LifeSeptember 6, 2018September 6, 2019September 6, 2020
Senstar Symphony 7.0End-of-LifeSeptember 6, 2016September 6, 2018September 6, 2019
Senstar Symphony 6.14End-of-LifeFebruary 17, 2015September 6, 2017September 6, 2018
Senstar Symphony 6.13End-of-LifeMay 27, 2014May 27, 2015May 27, 2016
Senstar Symphony 6.12End-of-LifeJune 12, 2013June 12, 2014June 12, 2015
Senstar Symphony 6.11.4.7End-of-LifeMarch 23, 2015September 6, 2017October 31, 2023
Senstar Symphony 6.11 through 6.11.4.5End-of-LifeMarch 20, 2013June 12, 2013June 12, 2014
Senstar Symphony 6.10End-of-LifeSeptember 4, 2012March 20, 2013March 20, 2014
Senstar Symphony 6.9End-of-LifeFebruary 6, 2012September 4, 2012September 4, 2013
Senstar Symphony 6.8End-of-LifeNovember 25, 2011February 6, 2012February 6, 2013
Senstar Symphony 6.7End-of-LifeAugust 10, 2011November 25, 2011November 25, 2012
Senstar Symphony 6.6End-of-LifeMay 16, 2011August 10, 2011August 10, 2012
Senstar Symphony 6.5End-of-LifeOctober 5, 2010May 16, 2011May 16, 2012
Senstar Symphony 6.2End-of-LifeOctober 5, 2010October 5, 2011
Senstar Symphony 6.1End-of-LifeOctober 5, 2010March 31, 2011
Senstar Symphony 6.0
End-of-LifeOctober 5, 2010March 31, 2011

Product Support Lifecycle Definitions

Support ServiceGenerally AvailableLimited SupportEnd-of-
Life
Self-ServiceSoftware Download
Available
***
Documentation Available***
Knowledge Base***
SupportTechnical Support - Email****
Technical Support - Web****
Technical Support -
Phone***
**
Software IssuesSecurity Issues*
Critical Issues*
Non-Critical Issues*
New FeaturesFeature Requests
Accepted****
*
TrainingCertification / Authorization*

*Excluded are customers with a written statement from Senstar following a purchased extended SLA agreement.
** Technical Support is available to customers beyond the standard lifecycle with a maintenance agreement, or on a paid, per-incident basis.
*** Phone Support is only available for Symphony Installations with active Maintenance and Support Subscriptions.
**** New features are developed at the sole discretion of Senstar. Custom development is available via Professional Services on a paid, per-request basis.