Senstar Symphony Support Lifecycle

Senstar products are accompanied by varying levels of support, depending on the version’s current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.

Product Support Lifecycle Dates

 StatusGeneral AvailabilityLimited SupportEnd-of-Life
Senstar Symphony 7.6Generally AvailableFebruary 24, 2021TBD1 year after Limited Support
Senstar Symphony 7.5Generally AvailableNovember 17, 2020February 24, 2022February 24, 2023
Senstar Symphony 7.4Generally AvailableAugust 11, 2020November 17, 2022November 17, 2023
Senstar Symphony 7.3Limited SupportNovember 11, 2019August 11, 2021August 11, 2022
Senstar Symphony 7.2Limited SupportFebruary 21, 2019October 21, 2020October 21, 2021
Senstar Symphony 7.1End-of-LifeSeptember 6, 2018September 6, 2019September 6, 2020
Senstar Symphony 7.0End-of-LifeSeptember 6, 2016September 6, 2018September 6, 2019
Senstar Symphony 6.14End-of-LifeFebruary 17, 2015September 6, 2017September 6, 2018
Senstar Symphony 6.13End-of-LifeMay 27, 2014May 27, 2015May 27, 2016
Senstar Symphony 6.12End-of-LifeJune 12, 2013June 12, 2014June 12, 2015
Senstar Symphony 6.11.4.7Generally AvailableMarch 23, 2015September 6, 2017TBD
Senstar Symphony 6.11 through 6.11.4.5End-of-LifeMarch 20, 2013June 12, 2013June 12, 2014
Senstar Symphony 6.10End-of-LifeSeptember 4, 2012March 20, 2013March 20, 2014
Senstar Symphony 6.9End-of-LifeFebruary 6, 2012September 4, 2012September 4, 2013
Senstar Symphony 6.8End-of-LifeNovember 25, 2011February 6, 2012February 6, 2013
Senstar Symphony 6.7End-of-LifeAugust 10, 2011November 25, 2011November 25, 2012
Senstar Symphony 6.6End-of-LifeMay 16, 2011August 10, 2011August 10, 2012
Senstar Symphony 6.5End-of-LifeOctober 5, 2010May 16, 2011May 16, 2012
Senstar Symphony 6.2End-of-LifeOctober 5, 2010October 5, 2011
Senstar Symphony 6.1End-of-LifeOctober 5, 2010March 31, 2011
Senstar Symphony 6.0
End-of-LifeOctober 5, 2010March 31, 2011

Product Support Lifecycle Definitions

 Support ServiceGenerally AvailableLimited SupportEnd-of-
Life
Self-ServiceSoftware Download
Available
***
Documentation Available***
Knowledge Base***
SupportTechnical Support - Email***
Technical Support - Web***
Technical Support -
Phone**
**
Software IssuesSecurity Issues*
Critical Issues*
Non-Critical Issues*
New FeaturesFeature Requests
Accepted***
*
TrainingCertification / Authorization*

* Technical Support is available to customers beyond the standard lifecycle with a maintenance agreement, or on a paid, per-incident basis.
** Phone Support is only available for Symphony Installations with active Maintenance and Support Subscriptions.
*** New features are developed at the sole discretion of Senstar. Custom development is available via Professional Services on a paid, per-request basis.