Maintenance & Support Program Comparison

Servers without Maintenance & Support

Servers with Maintenance & Support

Software upgrade term length

90 days with new licenses

1-5 years

Support cases

3 cases per farm per year

unlimited

Self-service support

*

*

Communication options

Email and web support

Phone, email and web support

Free version upgrades (within term)

*

*

Priority bug fixes

*

License transfers between servers

*

Remote assistance

*

Cloud backup

*

Health monitoring

*

Initial response times

High Priority: Next business day

Medium Priority: 2 business days

Low Priority: 3 business days

High Priority: 4 business hours

Medium Priority: 8 business hours

Low Priority: Next business day

Ongoing response times

High Priority: 2 business days

Medium Priority: 3 business days

Low Priority: 4 business days

High Priority: 8 business hours

Medium Priority: 2 business days

Low Priority: 3 business days

Contact us today to speak with a Senstar representative about your security needs.