Support Lifecycle

Senstar products are accompanied by varying levels of support, depending on the version's current phase in the lifecycle. A newly released product provides the most complete support services during its General Availability phase. As new versions are released, older versions mature through the Limited Support and End-of-Life phases, as described here.

Product Support Lifecycle Dates

Status

General Availability

Limited Support

End-of-Life

Symphony 7.2

Generally Available

February 21, 2019

TBD

1 year after limited support

Symphony 7.1

Generally Available

September 6, 2018

September 6, 2019

September 6, 2020

Symphony 7.0

Limited Support

September 6, 2016

September 6, 2018

September 6, 2019

Symphony 6.14

End-of-Life

February 17, 2015

September 6, 2017

September 6, 2018

Symphony 6.13

End-of-Life

May 27, 2014

May 27, 2015

May 27, 2016

Symphony 6.12

End-of-Life

June 12, 2013

June 12, 2014

June 12, 2015

Symphony 6.11.4.5

Generally Available

March 23, 2015

September 6, 2017

TBD

Symphony 6.11 to 6.11.4.4

End-of-Life

March 20, 2013

June 12, 2014

June 12, 2015

Symphony 6.10

End-of-Life

September 4, 2012

March 20, 2013

March 20, 2014

Symphony 6.9

End-of-Life

February 6, 2012

September 4, 2012

September 4, 2012

Symphony 6.8

End-of-Life

November 25, 2011

February 6, 2012

February 6, 2013

Symphony 6.7

End-of-Life

August 10, 2011

November 25, 2011

November 25, 2012

Symphony 6.6

End-of-Life

May 16, 2011

August 10, 2011

August 10, 2012

Symphony 6.5

End-of-Life

October 5, 2010

May 16, 2011

May 16, 2012

Symphony 6.2

End-of-Life


October 5, 2010

October 5, 2011

Symphony 6.1

End-of-Life


October 5, 2010

March 31, 2011

Symphony 6.0

End-of-Life


October 5, 2010

March 31, 2011

Product Support Lifecycle Definitions

Support Service

Generally Available

Limited Support

End -of-Life

Self-Service

Software Download Available

Documentation Available

Knowledge Base

*

*

*

*

*

*

*

*

*

Support

Technical Support - Phone*

Technical Support - Web*

Technical Support - Email**

*

*

*

*

*

*

Software Updates

Security Issues

Critical Issues

Non-Critical Issues

*

*

*

New Features

Requests Accepted***

*

Training

Certification / Authorization

*

* Technical Support is available to customers beyond the standard lifecycle with a maintentance agreement, or on a paid, per-incident basis.
** Phone Support is only available for Symphony Installations with active Maintenance and Support Subscriptions.
*** New features are developed at the sole discretion of Senstar. Custom development is available via Professional Services on a paid, per-request basis.

Contact us today to speak with a Senstar representative about your security needs.