VMS Maintenance & Support

Take your security surveillance system further with dedicated support from the Senstar team. Whether you’re looking to maximize the performance of your video analytics, regular software updates, or priority technical support, Senstar Care VMS Maintenance & Support is your best option.

Priority Support

Don’t be left on hold waiting for a knowledgeable technical support staff help diagnose and solve your issue.

  • Priority phone, email, and web support
  • Remote desktop assistance
  • Priority bug review

Complimentary Software Maintenance

Your video management system will always be up-to-date and running with the latest software at no additional cost.

The software updates at your fingertips include:

  • New product features and system improvements
  • Access to short-cycle software releases that further enhance performance

Health Monitoring

Ensure your IP video surveillance system is operating at peak efficiency. You are able to view the status of your system servers and cameras through our partner portal, the Senstar Xnet. This is perfect for administrators who need to be consistently updated on the ongoing performance of your system. Health Monitoring can reduce critical downtime and help with key system decisions such as when hardware and software upgrades may be required.

Health Monitoring delivers information on:

  • System storage use
  • Health status of connected devices, such as cameras and servers
  • Important server information, including software version status

Cloud Backup

Find peace of mind knowing your server configurations are automatically backed up on our cloud system at regular intervals. This means that no matter what happens to your servers on the ground, you will never have to go through the costly and painstakingly process or reconfiguring your cameras or devices.

If you are looking for immediate technical support, including trial versions, please click here to submit a Support Case.

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